Information and support
Answers, contact and service status in one place.
Frequently asked questions
How do I cancel my subscription?
In Account choose Manage subscription. Premium stays with you until the end of the paid period and no further payment is taken. You cancel the trial the same way, any time before the first payment.
Where do I find my invoices?
In Account, under Invoices. They stay available after the subscription ends.
How many times can I use the 14 free days?
The trial is available once per customer. If it was already used with another account or the same card, the subscription starts right away and the first payment is taken immediately.
How often is the data updated?
News and signals several times a day, prices from the latest closing prices and financial health after companies publish new results. You can see the current state of the automatic runs below in Service status.
Is this investment advice?
No. FinSignal provides information and analytics content, not investment advice within the meaning of Czech Act No. 256/2004 Coll. Investment decisions are always yours.
How do I delete my account?
At the bottom of Account choose Delete account. The account, favourite assets, portfolio, price alerts and AI chat history are deleted and an active subscription is cancelled.
Contact support
We usually reply within two working days. You can also write directly to info@finsignal.cz.
Service status
We check the status when the page is opened.
- Web and appfinsignal.cz, sign-in and pagesOK
- Databaseaccounts, portfolios, signals and health72 msOK
- PaymentsStripe: subscription, invoices and card management274 msOK
- Data updatesnews, signals and prices from the automatic runs · last run 8 min agoOK
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